Customer Guarantee
YOUR TRUST IS MOST IMPORTANT TO US
We know that trust is earned over time and we want to assure you that at The Pets Alley & its subsidiary companies, we're absolutely geared towards making sure that our customers, you is 200% happy & satisfied.
GUARANTEE SAFE CHECKOUT
Rest assure that our website is 100% secure and all payments, including credit cards are processed through a well-trusted third party payer - PayPal. Your private information is securely held with Paypal and will never be distributed to any third party companies without your permission.
100% MONEY BACK GUARANTEE
Lastly, we're also pleased to offer a 100% Money Back guarantee in the event of these incidents:
- If you didn't receive your delivery or your delivery was lost in transit. Please contact us at contactus@thepetsalley.com if you didn't receive your delivery. Typically, it takes about 2 - 3 weeks (excluding order processing time) to get your item airmailed to you.
- If your item is damaged in transit, please take a photo & email to contactus@thepetsalley.com and we'll be happy to either refund you or send you the same item for free (after assessing that the damage was due to transit).
We know that trust is earned over time and we want to assure you that at The Pets Alley & its subsidiary companies, we're absolutely geared towards making sure that our customers, you is 200% happy & satisfied.
GUARANTEE SAFE CHECKOUT
Rest assure that our website is 100% secure and all payments, including credit cards are processed through a well-trusted third party payer - PayPal. Your private information is securely held with Paypal and will never be distributed to any third party companies without your permission.
100% MONEY BACK GUARANTEE
Lastly, we're also pleased to offer a 100% Money Back guarantee in the event of these incidents:
- If you didn't receive your delivery or your delivery was lost in transit. Please contact us at contactus@thepetsalley.com if you didn't receive your delivery. Typically, it takes about 2 - 3 weeks (excluding order processing time) to get your item airmailed to you.
- If your item is damaged in transit, please take a photo & email to contactus@thepetsalley.com and we'll be happy to either refund you or send you the same item for free (after assessing that the damage was due to transit).
